At Emedi Pharma, we strive to provide our customers with the best service possible. However, we understand that there may be times when you need to cancel an order. Our cancellation policy is designed to be flexible and user-friendly.

Cancellation Before Shipment

• • Timing: You can cancel your order any time before it has been shipped.
• • Process:To cancel your order, please contact our customer service team via phone or email with your order details.
• • Refund: If the order is canceled before shipment, a full refund will be issued to the original payment method within 1-7 working days.

Cancellation After Shipment

• • Timing: Once your order has been shipped, it cannot be canceled.
• • Process: If you no longer want the items after they have been shipped, you can return them in accordance with our Return and Refund Policy.
• • Refund: Refunds for returned items will be processed as per the Return and Refund Policy.

Exceptions to the Cancellation Policy

• • Perishable Goods: Orders for perishable goods such as refrigerated items (e.g., insulin, injection items, vaccine, etc.) cannot be canceled once processed.
• • Customized Orders: Orders for customized or specially ordered items cannot be canceled once they have been processed.

Steps to Cancel Your Order

• 1. Contact Customer Service: Call our customer service team at +8801849600002 or email us at support@emedipharma.com.bd.
• 2. Provide Order Details: Have your order number and details ready to help our team process your cancellation quickly.
• 3. Confirmation: Once your cancellation request is processed, you will receive a confirmation email with details of your refund (if applicable).

Refund Processing

• • Processing Time: Refunds will be processed within 1-7 working days from the date of cancellation confirmation..
• • Payment Method: Refunds will be credited to the original payment method user account used for the purchase.

Contact Us

For any queries or assistance regarding cancellations, please contact our customer service team:

• Phone: +8801849600002

• Email:info@emedipharma.com.bd

We appreciate your understanding and cooperation. Thank you for choosing Emedi Pharma.