Introduction

Please read this privacy policy carefully. By accessing or using the website, you agree to be bound by the terms described herein and all the terms incorporated by reference. If you do not agree to all of these terms, do not use the website.

Content & Purpose

This privacy policy (“Privacy Policy”) applies to your use of the domain name www.emedipharma.com.bd.bd, an internet-based portal, and Emedi Pharma, a mobile application, owned and operated by Emedi Pharmacy, a company duly incorporated under the provisions of the Companies Act, 1994 (hereinafter referred to as “Emedi Pharma” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively referred to as the “Website”.

The Website is a platform that facilitates the purchase of pharmaceutical products for sale by various relevant pharmacies (hereinafter referred to as “Services”, with the relevant pharmacies referred to as “Sellers”). The arrangement between the Sellers and Emedi Pharma shall be governed in accordance with this Privacy Policy and the Terms of Use. The Services would be made available to such natural persons who have agreed to become buyers on the Website after obtaining due registration, in accordance with the procedure as determined by Emedi Pharma, from time to time (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include natural persons who are accessing the Website merely as visitors). The Services are offered to the Users through various modes which shall include the issuance of discount coupons and vouchers that can be redeemed for various goods/services offered for sale by the Sellers.

We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is commensurate with the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to us by you.

For the purpose of providing the Services and for other purposes identified in this Privacy Policy, Emedi Pharma will be required to collect and host certain data and information of the Users. Emedi Pharma is committed to protecting the Personal Information of the Users and takes all reasonable precautions for maintaining the confidentiality of the User’s Personal Information. This Privacy Policy has been designed and developed to help you understand the following:

• • The type of Personal Information (including Sensitive Personal Data or Information) that Emedi Pharma collects from the Users;
• • The purpose of collection, means, and modes of usage of such Personal Information by Emedi Pharma;
• • How and to whom Emedi Pharma will disclose such information;
• • How Emedi Pharma will protect the Personal Information including Sensitive Personal Data or Information that is collected from the Users;
• • How Users may access and/or modify their Personal Information.

This Privacy Policy shall apply to the use of the Website by all Users/Sellers. Accordingly, a condition of each User's use of and access to the Website and to the other services provided by Emedi Pharma to Users is their acceptance of this Privacy Policy. Any User is required to read and understand the provisions set out herein prior to submitting any Sensitive Personal Data or Information to Emedi Pharma, failing which they are required to leave the Website immediately.

What is Personal Information?

“Personal Information” means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available with Emedi Pharma, is capable of identifying the person concerned.

“Sensitive Personal Data or Information” means Personal Information of any individual relating to password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to or received by Emedi Pharma for processing or storage. However, any data/information relating to an individual that is freely available or accessible in the public domain or any other law shall not qualify as Sensitive Personal Data or Information.

Types of Personal Information Collected by Emedi Pharma

A User may have limited access to the Website and utilize some of the Services provided by Emedi Pharma without creating an account on the Website. Unregistered Users can access some of the information and details available on the Website. In order to have access to all the features and benefits on our Website, a User may be required to first create an account on our Website. As part of the registration process, Emedi Pharma may collect the following categories of Personal Information from the Users (hereinafter collectively referred to as “User Information”):

• • Name;
• • User ID;
• • Email address;
• • Address (including country and ZIP/postal code);
• • Gender;
• • Age;
• • Phone Number;
• • Password chosen by the User;
• • Valid financial account information;
• • Other details as the User may volunteer.

In order to avail the Services, the Users may be required to upload copies of their prescriptions, on the Website and/or e-mail the same to Emedi Pharma in accordance with the Terms of Use, and the prescriptions will be stored/disclosed by Emedi Pharma only in the manner specified in this Privacy Policy and the Terms of Use. The term “User Information” shall also include any such prescriptions uploaded or otherwise provided by Users.

Emedi Pharma may keep records of telephone calls received and made for making inquiries, orders, or other purposes for the purpose of administration of Services.

Internet Use:

Emedi Pharma may also receive and/or hold information about the User’s browsing history, including the URL of the site that the User visited prior to visiting the website, as well as the Internet Protocol (IP) address of each User's computer (or the proxy server a User used to access the World Wide Web), User's computer operating system, and type of web browser the User is using, as well as the name of User's ISP. The Website uses temporary cookies to store certain data (that is not Sensitive Personal Data or Information) that is used by Emedi Pharma and its service providers for the technical administration of the Website, research and development, and for User administration.

The Website may enable Users to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Emedi Pharma hereby expressly disclaims any liability for any misuse of such information that is made available by visitors in such a manner.

Emedi Pharma does not knowingly collect Personal Information from children.

Emedi Pharma may in the future include other optional requests for information from the User, including through user surveys, in order to help Emedi Pharma customize the Website to deliver personalized information to the User and for other purposes as mentioned herein. Such information may also be collected in the course of contests conducted by Emedi Pharma. Any such additional Personal Information will also be processed in accordance with this Privacy Policy.

Purposes for which Your Information may be used by Emedi Pharma

Emedi Pharma will retain User Information only to the extent it is necessary to provide Services to the Users. The information which Emedi Pharma collects from you may be utilized for various business and/or regulatory purposes, including for the following purposes:

• • Registration of the User on the Website;
• • Processing the User’s orders/requests and provision of Services (including provision of safe Services);
• • Completing transactions with Users effectively and billing for the products/Services provided;
• • Technical administration and customization of Website;
• • Ensuring that the Website content is presented to the Users in an effective manner;
• • Delivery of personalized information and targeted advertisements to the User;
• • Improvement of Services, features, and functionality of the Website;
• • Research and development and for User administration (including conducting user surveys);
• • Non-personally identifiable information, exclusively owned by Emedi Pharma, may be used in an aggregated or non-personally identifiable form for internal research, statistical analysis, and business intelligence purposes, including those for the purposes of determining the number of visitors and transactional details, and Emedi Pharma may sell or otherwise transfer such research, statistical, or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates;
• • Dealing with requests, inquiries, complaints, or disputes and other customer care related activities, including those arising out of the Users’ requests for the Services and all other general administrative and business purposes;
• • In case of any contests conducted by Emedi Pharma in which the User participates, the User Information may be used for prize fulfillment and other aspects of any contest or similar offering;
• • Communicating any changes in our Services or this Privacy Policy or the Terms of Use to the Users;
• • Verification of identity of Users and performing checks to prevent fraud;
• • Investigating, enforcing, resolving disputes, and applying our Terms of Use and Privacy Policy, either ourselves or through third-party service providers.

Disclosure and Transfer of Your Personal Information

Emedi Pharma may need to disclose/transfer User’s Personal Information to the following third parties for the purposes mentioned in this Privacy Policy and the Terms of Use:

• • To Sellers and other service providers appointed by Emedi Pharma for the purpose of carrying out services on Emedi Pharma’s behalf under contract. Generally, these contractors do not have any independent right to share this information; however, certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the Personal Information collected in connection with the provision of these services in accordance with their own privacy policies.
• • To our affiliates in Bangladesh or in other countries who may use and disclose your information for the same purposes as us.
• • To government institutions/authorities to the extent required a) under the laws, rules, and regulations and/or under orders of any relevant judicial or quasi-judicial authority; b) to protect and defend the rights or property of Emedi Pharma; c) to fight fraud and credit risk; d) to enforce Emedi Pharma's Terms of Use (to which this Privacy Policy is also a part); or e) when Emedi Pharma, in its sole discretion, deems it necessary in order to protect its rights or the rights of others.
• • If otherwise required by an order under any law for the time being in force, including in response to inquiries by government agencies, and in connection with a judicial proceeding, to comply with legal processes.
• • To enforce our Terms of Use and Privacy Policy and to protect our rights or property or the safety of our Users or others, including in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Use or as evidence in litigation in which we are involved.
• • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Emedi Pharma’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Emedi Pharma about the Users is among the assets transferred.

We may release the collected information, including Personal Information, to third-party rights owners in the event of any infringement of the rights of such third parties. The information may also be shared with third-party service providers engaged by Emedi Pharma to perform the services on Emedi Pharma’s behalf, to help Emedi Pharma communicate with you or to maintain the Website.

Security Practices and Procedures

Emedi Pharma adopts reasonable security practices and procedures to include, technical, operational, managerial, and physical security control measures to protect the Personal Information in its possession from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. While we take reasonable precautions against possible security breaches of our Website, database, and records, no website or internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. Also, we cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk.

User's Rights in relation to their Personal Information collected by Emedi Pharma

All the information provided to Emedi Pharma by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. User has the right to withdraw his/her/its consent at any time in accordance with the terms of this Privacy Policy and the Terms of Use, but please note that the withdrawal of consent will not be retroactive.

Users can access, modify, correct, and delete the Personal Information provided by them which has been voluntarily given by the User and collected by Emedi Pharma in accordance with this Privacy Policy and Terms of Use. However, if the User updates his/her/its information, Emedi Pharma may keep a copy of the information which the User originally provided to Emedi Pharma in its archives for uses documented herein. In case the User seeks to update or correct, his/her Personal Information, the User may exercise these rights by emailing Emedi Pharma at info@emedipharma.com.bd and communicate the change(s) for updating Emedi Pharma’s records.

If you, as a User, wish to delete your account or Personal Information from the Website, you can contact us at info@emedipharma.com.bd. We will delete your information within a reasonable time of receipt of such request.

Updates to this Policy

Emedi Pharma may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way Emedi Pharma treats User's personally identifiable information, Emedi Pharma will display a notice on the Website or send Users an email. Emedi Pharma's current Privacy Policy to all information that Emedi Pharma has about Users and their accounts.

Notwithstanding the above, Emedi Pharma shall not be required to notify the Users of any changes made to the Privacy Policy. Should you have any concern or reject the changes in the Privacy Policy, you can refuse to accept the amendments and opt for withdrawing your Personal Information by writing to us at info@emedipharma.com.bd.

If you have any questions or concerns about this Privacy Policy, please feel free to contact us through our Website or write to us at info@emedipharma.com.bd.

Effective Date: 1st January 2024